Replacement and retrieval

At BrandYolu we are happy to receive return and replacement requests within 14 days from the date of the order.


All you have to do is:

Go to My Account.


Go to your order history.


Choose the request to return.


Click on the product to be returned.


Indicate the reason for the return and any comments you would like to mention in the box below.


Click Submit and your order will be processed within one to three business days.


An e-mail with the bill of lading will be sent. Print the bill of lading and deliver it to the shipping representative.


The shipping company representative will come to receive the products to be returned within a day to two business days.


After receiving products from you, we will refund the amount as an electronic balance in your Brand Yulu account within 48 hours.



Rules and conditions for retrieval / replacement:

The product must be returned within 14 days from the date of receipt of the order.


The product must be in good condition, unused and labeled with the brand.


 The product must be returned with the original brand box sent to you.


It is our policy not to return perfume, care and contact lenses products unless there is a manufacturing defect.


Shipping and Replacement Shipping Cost:

The customer will bear the cost of the refund and the cost of shipping

the new replacement request unless it is due to the management of the store.